05.How to Return
If your order is faulty, incorrect or you have simply changed your mind about what you purchased, you can return your items within 30 days using the returns card that was supplied with your order. All items must be in original condition with all labels and swing tags still attached. We recommend using tracked shipping as JanSport.co.nz will not be held liable for any returns that do not make it back to us.
You MUST include a copy of the packing slip or proof of purchase when returning your item. We will not be able to process a return for any package received without a packing slip or proof of purchase. You also MUST include a completed returns form when sending your item back.
Click here to download the returns form.
JanSport has the right to refuse returns if the products are not in original condition, if return documents are not included, or if they are returned outside the 30-day period. Refunds can only be given once items are returned by post or courier to the online distribution centre.
Please ship your return merchandise to:
JANSPORT ONLINE RETURNS
20 Verissimo drive
Please note this is not the address to return bags for warranty claims. Visit our warranty page for more information.Read More