05.How to Return

If your order is faulty, incorrect or you have simply changed your mind about what you purchased, you can return your items for FREE within 30 days using our online returns system below.

JanSport Returns 

• You can return or exchange any FULL PRICED item/s within 30 days of the purchase date for a refund, exchange for equal value or for online credit.
• Please ensure all items are packaged securely and will arrive back to us in their original unused condition.
• Once accepted, you will be provided with a courier label to send your item back to us for FREE.


    If you have any additional questions, please email info@jansport.nz or Facebook message www.fb.com/msg/jansportnz.

    Back to blog