Contact Us

 

Hi there! Need help from one of our JanSport team members?

We can assist with orders, sizing, backpack advice and more!

Make A ReturnStart A Warranty Claim

For general enquiries, you can reach out to us by emailing info@jansport.nz

For any order-related inquiries, please include your order number.

Customer Service Operation Hours: Monday to Friday, 7am - 4pm. This excludes public holidays. 

Please allow 1-2 business days for us to assist you.