Limited Lifetime Warranty equipment is guaranteed to be free from any defect in materials and workmanship for the natural life of the product from the date of purchase identified on the sales receipt. Our warranty applies when our product is used for the purpose intended, under normal conditions, and does not apply to damage caused by typical wear and tear, unreasonable use or neglect.

The warranty expressed here is specific to the online store at and Authorized JanSport NZ Stockists.

To start a warranty claim you can return your JanSport bag to the store it was purchased from or by filling in the form below. 

If you have any other questions please contact us via email at