Limited Lifetime Warranty
Trust is built over time, so for more than 50 years JanSport has engineered packs that are built to last. We stand by the quality and durability of every pack we make, so when your pack does eventually wear out as all things do - you'll know without a doubt that you've gotten the most life you can out of your JanSport and experience.
The products eligible for the limited lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out – so it may simply be time to replace it.
How To Start A Warranty Claim
For JanSport products purchased online via our JanSport.co.nz web store you can start a warranty claim by filling out the form below.
If you purchased your JanSport from an Authorised JanSport NZ Stockist, you can return your bag to the original store of purchase and a warranty claim can be initiated on your behalf.
The warranty expressed here is specific to the online store at JanSport.co.nz and Authorised JanSport NZ Stockists only. You may be asked to provide Proof of Purchase.
Warranty FAQ
What Is Covered Under Warranty?
We will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion.
This warranty does not cover normal wear and tear or the natural breakdown of colours and materials due to extended time and use.
Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.
What Is Not Covered?
Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use.
“Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time.
Damages such as rips, tears, spills, abrasion or UV degradation, accident, misuse or neglect and are not covered under our warranty policy.
Third Party Sellers
The warranty expressed here is specific to the online store at JanSport.co.nz and Authorised JanSport NZ Stockists only, and does not cover product purchased from third party sellers or websites, such as TradeMe, MarketPlace, Depop and Ebay.
What If I Spilled Liquids Inside My Bag?
Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered. For help with cleaning your JanSport, click here for our how-to guide.