_faq

13.Will my JanSport product be repaired or repl...

If your JanSport bag is in need of repair, our first option will be to repair the item, free of charge. If the product is not repairable, or if the...

10.How do I track my order?

When an order is sent, we’ll update your account to show the tracking number(s) for an order, and send you an email with tracking information. Using the tracking number(s) provided,...

09.How long will my order take to arrive?

We make the best effort to process orders within (something) business days.

08.Can I send my order to a different address t...

Yes, orders can be sent to a different New Zealand address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a...

12.What does “lifetime guarantee” mean?

Our products are warranted for your lifetime, for specific guidelines on repair or replacement please visit our warranty page.

11.What is JanSport’s Warranty Policy?

Guaranteed for Life. JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it. We'll fix it or if we can't we'll replace it...